Terms and Conditions

Man With a Van Watford Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Watford provides removal, transport and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company who requests or receives the services of Man With a Van Watford.

We, us, our means Man With a Van Watford.

Services means any removal, transport, loading, unloading, packing, unpacking, storage, delivery, waste removal, or related services that we agree to provide.

Goods means any items, belongings or property that we are requested to move, handle, store, transport, or dispose of.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van, removal, and light transport services across Watford and surrounding areas, as well as to and from other locations in the United Kingdom. The exact services to be provided will be as described in your quote or booking confirmation.

Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, specialist lifting or hoisting, or any activities requiring specialist qualifications or permits.

3. Booking Process

All bookings are subject to availability and are not confirmed until we have provided explicit confirmation. You may make a booking enquiry by phone, online form, or other agreed method. We will then provide a quote based on the information you supply about the goods, addresses, access and timing.

It is your responsibility to provide accurate and complete information when requesting a quote or making a booking, including:

The collection and delivery addresses, including any access limitations such as stairs, narrow roads, parking restrictions or distance to the property.

The approximate volume or list of goods to be moved.

Any heavy, bulky, fragile, high-value or unusual items.

Any time constraints or specific service requirements.

Once you accept our quote, we will confirm your booking and provide the agreed date, time window and any other relevant details. We reserve the right to revise or withdraw a quote if the information originally supplied is inaccurate, incomplete or has changed materially.

4. Quotes and Pricing

Our quotes may be provided on an hourly rate basis, a fixed price basis, or a combination of both, depending on the nature of the job. All prices will be stated before you confirm your booking.

Unless stated otherwise, our prices do not include:

Parking charges, congestion charges, tolls or other third-party fees.

Packaging materials such as boxes, tape or protective covers.

Storage fees, if applicable.

Disposal or waste charges for items requiring removal as waste.

Additional labour beyond the number of porters quoted.

We reserve the right to apply reasonable additional charges where:

The job takes longer than expected due to factors outside our control, such as waiting times, access issues, or additional items.

There are unforeseen access problems, such as long carries, extra flights of stairs, or parking unavailability.

You request additional services or changes to the original booking.

5. Payments

Unless otherwise agreed in writing, payment terms are as follows:

For domestic and small removals, payment is due in full on or before completion of the job, and in some cases a deposit may be required to secure a booking.

For larger moves or commercial clients, we may require a deposit or advance payment, with the balance payable on completion or as stated in the invoice.

Payment must be made by one of the methods we accept at the time of booking or service. We reserve the right to refuse to start or continue work if payment arrangements have not been confirmed or if previous invoices remain unpaid.

If payment is not received when due, we may charge reasonable interest and administration fees as permitted by applicable UK law. We may also retain possession of goods until full payment has been received.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the following terms:

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at our discretion.

If you cancel within 24 to 72 hours of the scheduled start time, we may retain part or all of any deposit, or charge a reasonable cancellation fee to cover our losses.

If you cancel within 24 hours of the scheduled start time, or on arrival of our team at the collection address, we reserve the right to charge up to the full quoted amount.

Requests to change the date, time, addresses or scope of work are subject to availability and may result in a revised quote. If we are unable to accommodate your requested change, the original booking will be treated as cancelled by you and the cancellation terms above will apply.

In the unlikely event that we need to cancel or significantly amend your booking due to circumstances beyond our reasonable control, such as vehicle breakdown, staff illness, severe weather, accidents or road closures, we will inform you as soon as reasonably possible and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential loss arising from such cancellation or delay.

7. Client Responsibilities

You are responsible for:

Ensuring that you have the legal right and authority to move the goods.

Packing your goods safely and securely, unless we have agreed to provide packing services.

Removing and safely disposing of any hazardous, illegal or prohibited items before our arrival.

Ensuring that there is suitable access at both collection and delivery locations, including reserving parking spaces where possible and complying with any local parking regulations.

Being present, or arranging for an authorised representative to be present, at collection and delivery to provide access, give instructions, and sign relevant documentation.

Checking that all goods have been loaded and unloaded correctly before our team leaves the site.

We are not responsible for dismantling or reconnecting appliances or furniture unless this has been specifically agreed as part of the service.

8. Items We Cannot Move

We will not carry and must not be asked to move any of the following items:

Illegal items, stolen goods or goods obtained unlawfully.

Explosives, firearms, ammunition, weapons or similar items.

Flammable, corrosive, toxic or hazardous materials such as petrol, gas cylinders, paints, solvents, chemicals or asbestos.

Perishable or refrigerated goods that may spoil during transport.

Animals, livestock or plants that require special conditions.

Any item that, in our reasonable opinion, may pose a risk to health, safety, property, or the environment.

If we discover such items among your goods, we may refuse to move them and may, at our discretion, terminate the contract, remove them from the vehicle, or notify the relevant authorities if required by law.

9. Liability and Limitations

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, or for delay, is subject to the following limitations.

We will not be liable for:

Normal wear and tear, minor marks or scratches, or damage arising from the nature or condition of the goods that could not have been prevented by reasonable care.

Damage to goods packed by you or a third party, unless there is clear evidence of our negligence.

Damage caused by defective or inadequate packing, or by overfilled, weak or inappropriate containers.

Loss of or damage to jewellery, watches, trinkets, money, documents, stamps, coins, precious metals or stones, or other high-value items, unless we have agreed in writing to carry them and they have been specifically declared and valued.

Any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.

We will not be responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, such as accidents, traffic conditions, road closures, severe weather, strikes, or acts of government.

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within seven days of completion of the service. You must provide reasonable evidence of the loss or damage claimed.

Where we are found liable for loss or damage, our liability may be limited to a reasonable repair or replacement cost, up to a maximum amount per job as permitted by applicable law, unless a higher limit has been agreed in writing and an additional charge paid.

10. Property Damage

We will take reasonable care to avoid damage to property, including walls, floors, doors and fixtures, during the performance of our services. However, we will not be liable for:

Pre-existing damage or wear.

Damage arising from the movement of large or heavy items in confined or awkward spaces where you have been advised of the risk and requested us to proceed.

Damage to driveways or surfaces resulting from the weight or movement of our vehicles, where there is no suitable alternative access.

Any claim for property damage must be notified to us as soon as possible and in any event within seven days of the service.

11. Waste Regulations and Disposal

Where our services involve the removal and disposal of unwanted items, we will comply with applicable UK waste management regulations.

We will only remove waste that we are lawfully permitted to carry. Certain items, including hazardous waste, electrical items or large quantities of building materials, may require specialist disposal and may be subject to additional charges or separate arrangements.

You are responsible for informing us in advance if you require waste removal services and for accurately describing the type and quantity of items to be disposed of. Additional or undeclared waste may result in extra charges or refusal to carry those items.

We will not be liable for any penalties or enforcement action arising from your failure to comply with waste regulations before our arrival, such as illegal dumping or storage of prohibited items.

12. Insurance

We maintain appropriate insurance cover in line with industry standards for man and van and removal services. Details of our insurance cover and any applicable limits or exclusions are available on request.

It is your responsibility to arrange additional insurance if you consider that the value of your goods exceeds our standard limits of liability, or if you require cover for risks not included in our policy.

13. Complaints and Disputes

If you are dissatisfied with any aspect of our service, you should raise the issue with our driver or team leader on the day so that we have an opportunity to address it immediately.

If the matter cannot be resolved at the time, you should submit a written complaint as soon as possible, providing full details of your concerns, the date of the service, and any supporting evidence.

We will investigate your complaint and aim to respond within a reasonable timeframe. If a dispute cannot be resolved informally, both parties agree to consider mediation or another form of alternative dispute resolution before commencing court proceedings, where appropriate.

14. Privacy and Data Protection

We will collect and process personal information such as names, addresses and contact details for the purpose of providing our services, managing bookings, and complying with legal obligations.

We will handle your personal data in accordance with applicable UK data protection laws and will not sell or share your details with third parties except where necessary to provide the services, to comply with legal requirements, or with your consent.

15. Termination

We may terminate the contract or suspend services immediately if you:

Fail to make payment when due.

Behave in a threatening, abusive or unsafe manner towards our staff.

Request us to carry illegal, hazardous or prohibited items.

Provide false or misleading information that materially affects the service.

In such cases, we may retain any deposit or payment already made and may seek compensation for losses arising from your breach of contract.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Our failure to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with any written quote or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior statements, representations or agreements.